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PRIVACY POLICY

CUSTOMER CARE

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1. Introduction

Welcome to Soft Lyfe! By accessing and using our website, you agree to comply with and be bound by the following policies and terms. Please read these carefully before making any purchases or using our services.

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2.Ordering and Payment

  • Product Information: We strive to provide accurate and up-to-date information about our skincare products, including ingredients, usage instructions, and pricing.

  • Order Confirmation: Once you place your order, you will receive an email confirmation. This serves as acknowledgment of your purchase but does not constitute acceptance of your order. We reserve the right to cancel or limit quantities at our discretion.

  • Payment: We accept (Visa, MasterCard, Discover, American Express, Debit Card). Payment information is processed securely, and your data is handled in accordance with our Privacy Policy.

 

3. Shipping and Delivery

  • Shipping Fees: Shipping Fees are calculated at checkout and are based on your location. Please refer to our Shipping Policy for more details.

  • Delivery Times: Estimated delivery times are provided during checkout. Delays may occur due to unforeseen circumstances. We are not responsible for any third-party shipping delays.

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4. Returns and Refunds

  • Returns: If you are not satisfied with your purchase, please refer to our Returns Policy for information on how to initiate a return.

  • Refunds: Refunds will be issued in accordance with our Refund Policy. Please note that certain conditions apply.

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5.  Privacy and Security

  • Privacy Policy: Our Privacy Policy outlines how we collect, use and protect your personal information. By using our website, you consent to the practices described therein.

  • Security:  We implement industry-standard security measures to protect your data. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security .

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6.  Intellectual Property 

  • Trademarks and Copyrights: All content on this website, including text, graphics, logos, and images, is property of Soft Lyfe LLC and is protected by intellectual property laws.

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7.  Customer Support

  • Contact Information: If you have questions or concerns, please contact our Customer Support team at (667) 335-1596 or softlyfellc@gmail.com  

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8. Changes to Policies and Terms Updates:

  • We reserve the right to update these policies and terms at any time. It is your responsibility to review them periodically for changes

 

 9.  Governing Law 

  • Jurisdiction : These policies and terms are governed by and construed in accordance with the state of Maryland. 

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Soft Lyfe LLC

Upper Marlboro MD

softlyfellc@gmail.com

667-335-1596

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