top of page

SHIPPING & RETURNS

RETURN & EXCHANGE POLICIES

We strive to ensure your satisfaction with our natural skincare products. If you are not pleased with your purchase, we offer a hassle-free return policy.

 

1.  TIMEFRAME:  You may return the product within 30 days of the purchase date.

​

2.  CONDITION:  The product must be in the same condition as it was received, and in its original packaging. 

​

3.  REFUND PROCESS:  Once we receive the returned item and reason for return, we will inspect it and notify you of the approval or rejection of the refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment.

​

4.  RETURN SHIPPING:  Customers are responsible for return shipping costs unless the return is due to a mistake or damage on our part.

 

5.  EXCHANGES:  We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us.

 

Please contact our customer service support team at (667) 335-1596 or email us at SOFTLYEFELLC@GMAIL.COM for further assistance with any questions or to initiate a return. Your satisfaction is our priority.

Shipping Policy 

 

1. Processing Time

  • Order Processing: Orders are typically processed within 5-7 business days excluding weekends and holidays after payment confirmation. 

​

2. Shipping Rates

  • Domestic Shipping: We offer domestic Shipping within the United States. Shipping rates are calculated at checkout based on the destination and the weight of the items in your order.

​

3.Shipping Methods and Carriers

  • Shipping Carriers: We use reputable carriers such as USPS and FEDEX to ensure the timely and secure delivery of your skincare products.

  • Shipping Methods: Standard and expedited shipping options are available. The estimated delivery time and cost will be displayed at checkout.

​

4. International Shipping 

  • International Orders: At this time, we don't accept international orders nor do we do any international shipping at this time.

​

5. Order Tracking

  • Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status and location of your package. 

​

6.Delivery Times

  • Estimated Delivery: The estimated delivery time varies based on the shipping method selected and the destination. Please refer to the shipping information provided at checkout.

  • Delays: While we make every effort to ensure timely delivery, unforeseen circumstances such as weather, customs processing, or carrier delays may affect delivery times. We appreciate your understanding in such situations.

​

7.  Incomplete or Incorrect Address

  • Responsibility: It is the responsibility of the customer to provide accurate and complete shipping information. Incomplete or incorrect addresses may result in delayed or undelivered packages  

​

8.  Lost or Stolen Packages

  • Claims: We are not responsible for lost or stolen packages. If you believe your package is lost or stolen, please contact the carrier directly to file a claim.

​

9.  Returns Due to Failed Delivery Attempts

  • Re-delivery Attempts: If a package is returned to us due to failed delivery attempts, the customer is responsible for the cost of re-shipping.

​

10. Contact Information

 

For any questions or concerns regarding shipping, please contact our Customer Support team at 667-335-1596 or email us at SoftLyfeLLC@gmail.com

 

Thank you for choosing Soft Lyfe LLC. We appreciate your trust, and we're dedicated to providing you with the best skincare products and services.

 

Soft Lyfe LLC

Upper Marlboro Md

SoftLyfellc@gmail.com

667-335-1596

bottom of page